Field Service Operations At Your Finger Tips
Supro InfoTech’s FieldKonnect offers your organization powerful visibility into your field service operations through the connected platform.
Your field service technicians have full access to the customer’s past service issues, assets and completed work. They can search for similar cases through the knowledge-base. Ability to capture photos and videos on the job site greatly improves productivity of the service team. Techs can look up parts needed for the service and automatically maintain the inventory count. Offline mode (transparent to the user) allows the workers to perform core services even where wireless connectivity is not available.
Better compliance with regulatory and safety standards is achieved via checklists and SOPs. With form details automatically filled out when available and simple interface for reporting and timesheets, your techs can concentrate on performing the service and keeping the customer satisfied.
Open Access API allows customization based on your individual business’s workflow, and integration with ERP (e.g. Microsoft Dynamics) and CRM (e.g. Salesforce).
Workers get better productivity. Managers get visibility into a worker’s day. Executives get instant reports. Auditors get full service records. Customers get better service.
Cloud-based solution keeps your IT costs to a minimum with guaranteed uptime and robust backups.
- Service History
- Asset List
- Inventory Management
- Regulatory Compliance
- Safety Compliance
- SOP Compliance
- Audit Records
- Digital Service Orders
- Work Line Items
- Mobile App
- Always Available – even outside internet coverage
- Guaranteed uptime
- Robust backups
- Survey and Feedback